Questions and Answers

Q1. When I connect this sound bar via AUX connection, it is making a static noise. How to solve it?

​

A1: When you connect it via AUX connection, please make sure that the two ports of the AUX cable is connected between the sound bar and the computer or other devices.
If one port is connected while the other port is empty, it may make a static noise due to the air or dust interference.

​

Q2. When I connect it via optical cable, the sound is coming in and out. Is there a way to fix?

​

A2: To solve your problems more effectively, I'd love to send a new optical cable to you at no cost.
Please kindly contact us at support@gokuidonline.com and tell us your shipping address.

​

Q3. If my remote of the sound bar is broken or missing, how do I get a new one?

A3: Please write a message to support@gokuidonline.com and tell us your shipping address and we'd love to send a new remote to you immediately.

​

Q4.The item stopped working after a few months, and my return window on amazon is closed, what should I do?

​

A4: Please kindly contact us at support@gokuidonline.com.
Once I confirm there is a quality problem, I'd love to send a replacement or make a refund for you accordingly.